If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start. If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Look at the Status and Startup Type values. In the Services window, scroll down the list and find Windows Image Acquisition (WIA). In Windows, search for and open View local services. If WIA is not activated, scan jobs can fail. Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. Click Enable to activate the scan to computer option.Click Scanner Actions, and then click Manage Scan to Computer.Search Windows for your printer model name, and click the printer name in the list of results.If the copy is working fine, follow the below steps. Business PCs, Workstations and Point of Sale Systems.